1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  2. We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
  3. Prices for our products are subject to change without any notice. We reserve the right at any time to modify or discontinue our service without notice at any time.
  4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  6. By purchasing through this website you confirm that you are over the legal age of 12 years old. You may not use our products for any illegal or unauthorised purpose. 
  7. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
  8. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
  9. We reserve the right to refuse service to anyone for any reason at any time or limit quantities or cancel orders at any time. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail/phone number provided.
  10.  If you have not provided us with enough information to complete your order we will attempt to contact you, if we cannot contact you your order will be on hold until we have the correct information to complete your order. 
  11. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. 
  12. If you fail to supply us with your correct address and we have dispatched your order we take no responsibility and will issue no refund. 
  13. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
  14. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. Your comments will not contain libellous or otherwise unlawful, abusive or obscene material. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy.
  15. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
  16. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
  17. REFUNDS AND RETURNS If you are unhappy with your item, please let us know. Our Returns Policy gives you 30 days to return or exchange an item bought online with a valid receipt. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange. To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. The item must be in the original packaging. Once your return item is received and inspected we will automatically apply the refund to your original method of payment. If you paid for standard delivery of the goods, the standard delivery will also be refunded. You will be responsible for paying for your own shipping costs for returning your item, unless the item is faulty. If you are shipping an item over £50 you should consider using a trackable service as we cannot guarantee that we will receive your item. Only partial refunds may be given if the item is returned damaged and any item that is returned more that 30 days after delivery.
  18. Custom made crackers may not be returned unless faulty or damaged.
  19. CONTACT INFORMATION Questions about the Terms of Service should be sent to us at hello@thehandmadecrackercompany.co.uk.